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Care at
Heather View

Trusted to care in Crowborough, East Sussex

Trusted to care in Crowborough, East Sussex|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Discover more about the care we provide

Welcome to Heather View, a beautiful, purpose-built care home with a dedicated and experienced team providing the best in residential, nursing, dementia and respite care for older people.

Part of Care UK, one of the UK’s leading care providers, you can be confident your loved one will enjoy high quality care in hotel-style surroundings, close to Crowborough town centre and the stunning South Downs.

It’s important to choose the right place for your loved one, so we’ve created this concise guide to the types of care we offer.

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Types of care at Heather View

Residential care

We appreciate that moving your loved one into full time care can be an emotional experience for all involved. Our team supports you throughout this process, working closely with you at every stage, and ensuring a smooth transition for everyone.  

Featuring a café, cinema, hairdressing salon and stunning outdoor space, Heather View offers residents an opportunity to enjoy active social lives and become part of the community in the home. A unique garden terrace on the upper floor offers stunning views of the countryside for those quiet moments, as well as for entertainers and barbecues when the weather allows.

Our lifestyle team organises regular events for residents alongside a range of activities designed to encourage interest and enrichment. These include music, art and craft sessions, and gardening in our beautiful landscaped gardens.

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Nursing care

Our nursing teams are available around the clock. Consulting regularly with GPs and medical professionals, we draw up a detailed care plan that’s tailored to your loved one’s exact needs. Our specialists are able to support residents with a variety of needs, including multiple sclerosis, stroke and brain injury, meaning you can enjoy complete peace of mind.

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Nursing dementia care

Our specialist team provides expert nursing care to residents who are living with dementia. Clinical colleagues are on duty round the clock and have strong links with GPs and other healthcare professionals in the local community. If your loved one has additional needs, from multiple sclerosis to stroke or a brain injury, in addition to a dementia diagnosis, our experienced clinical team is on hand to provide first class, tailored care.

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Respite care

Heather View offers vital support to carers in need of a break with our short term respite care options. Looking after your loved one allows you to take time to recharge emotionally and physically. Hospital leavers can also benefit from our respite care, bridging the transition to returning home.

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End of life care

Everyone deserves dignity and respect in all aspects of their care, and this is especially so at this stage of life. Our expert care team offers compassionate support for your loved one and your family. Working closely with your GP and other health professionals, we provide sympathetic care, allowing your loved one to remain comfortable and reassured throughout.

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Dementia care

We understand the specific challenges faced by people living with dementia as their abilities change. Our team tailor everything we do to your loved one’s needs and preferences so they can continue to enjoy the lifestyle they are happy with. Designed to retain their sense of independence, Heather View has a specially designed environment and stimulating activities to aid memory and help residents stay as independent as possible. Combined with a compassionate, patient care team, residents are free to choose how to spend their time.

Understanding and getting to know you

Moving into a care home can be a daunting, particularly for someone living with dementia. We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide. Our care plans are tailored to the individual and their needs, and we understand the importance of evolving them over time. 

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Providing dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.

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Our dedicated people and their expertise

Our people are chosen for their attitude, dedication and caring nature, and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.

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Support for families and carers

We understand that a dementia diagnosis will affect more than just one individual, and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.

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Namaste care

We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.

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Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

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The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver person-centred care. Residents and their families are involved in decisions about their care and are treated as individuals with unique wishes and needs.

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Delivering quality care
Delivering quality care
Delivering quality care

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.