Our expert team are ready to support you

When you visit your prospective home you can meet the team, find out more about life at the home and ask any questions. 

Get in touch to arrange a viewing. Our specialists can answer your questions about the care available at any Care UK home.

Our skilled and experienced home teams have supported thousands of families through this process, and we will help you in whatever way suits you and your mother best. We often find that simply showing a loved one around one of our homes is enough to change their mind about care home life. We will introduce your mother to the home’s friendly team and other residents, and we’ll give her a tour and answer all her questions.

Your mother is also welcome to join us as a ‘resident for a day’ to spend more time at the home, doing activities, enjoying a meal, making new friends and generally becoming more used to the idea of living in a care home. Many of our care homes offer short-term respite stays too, so your mother could even give the home a try before becoming a permanent resident. What’s important is that you have all the time – and all the information – you need to make the right decision.

Carehome.co.uk is a great website to know about if you’re looking for completely independent reviews of a care home. Relatives and visitors submit reviews to the site, which creates a score for the home out of 10. You’ll find reviews from carehome.co.uk on each care home's page, along with feedback that we’ve received directly from relatives, residents and visitors.

Care costs vary depending on your loved one’s needs. The more care they need, the higher the cost is likely to be. Your loved one's needs and any funding assistance they’re entitled to will be decided by free care needs and financial assessments, which we or your local authority can provide. Our home’s websites include an indication of costs, but the best option is to contact us to get a better idea. We’re here to help explain care funding, including what’s involved and who decides what.

Yes we do. It’s best to contact us to find out more and to get an idea of availability.

We've put together helpful information on choosing a care home. We recommend that you visit at least three homes so you can compare them. Ultimately, you’ll instinctively know if you like the home and whether your loved one will feel at home there.

Each one of our homes is unique, so the best way to find out is to call the home you think is right for your loved one and chat with our friendly team.

When you decide you’ve found a home that’s right for your loved one, the senior team will do an assessment of their needs to ensure that the home is right for them. Once funding and care options have all been agreed, the team will work with you to plan the moving in process. Everything will be tailored to suit you and your loved one’s needs and situation.

Find out more about our moving in process. If you have a questions about any aspect of our admissions process, get in touch with our friendly team who will be happy to help.

We understand that a relative may need to move into a care home out of the area where they’ve been living in order to be closer to family members. Any of our homes can take private/self-paying residents from anywhere else in the country if they have availability, and family members sometimes move elderly relatives from overseas to a home near them in the UK. We’re entirely flexible and dedicated to helping new residents settle in quickly.

Care can be provided in various ways and in various settings. We want you to be informed about the benefits of moving to a care home, and to consider if home care (care-at-home) is appropriate. Find out more about if you need care.

Many of our care homes offer in-person show rounds, video tours and video one-to-one consultations to help and support you through your care journey. Call to speak to one of our friendly team to arrange an appointment. Our specialists can answer any questions you may have about the care available at our home. Learn more about booking a viewing.

Depending on availability and whether any specialist equipment is required, we can progress this quite quickly. For more specific timescales, the Home Manager or Customer Relations Manager can discuss this with you.