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Care at
Norfolk House

Trusted to care in Weybridge, Surrey

Trusted to care in Weybridge, Surrey|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Discover more about the care we provide

Norfolk House offers a range of personalised care types, including residential, nursing and respite care, delivered by our professional team.

Putting person-centred care at the heart of Norfolk House, we ensure that residents love living at our purpose-built home. Within the welcoming atmosphere, we take time to listen to every resident’s story, learning their preferences, interests and what’s important to them. These details are included in their personalised care plan. 

We know that choosing the perfect home for your loved one can be an emotional experience, which is why we’ve created this simple guide to the types of care offered at Norfolk House.

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Types of care at Norfolk House

Residential care

Purpose-built, Norfolk House provides cosy accommodation with a home from home atmosphere. A varied programme of events increases a sense of community and encourages engagement, and we take regular trips into nearby Weybridge for shopping or entertainment. Art and music sessions are very popular, and residents enjoy gentle exercises, strolling around the gardens, or feeling pampered at our in-house hair salon. 

With bright and comfortable lounges, quiet areas and luxurious dining rooms, you can relax, knowing your loved one is enjoying the highest standard of care and compassion.

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Nursing care

Our experienced colleagues are highly trained in delivering clinical care for a range of complex conditions, including multiple sclerosis, parkinson’s disease and motor neurone disease. By working closely with GPs and specialist medical professionals we produce an ongoing bespoke plan tailored exactly to your loved one’s needs.

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Nursing dementia care

Our team provides nursing care to residents who are living with dementia. We have qualified clinical colleagues on duty 24 hours a day, seven days a week and we work closely with GPs and other healthcare professionals in the local community. So if your loved one has additional physical needs, from multiple sclerosis to stroke or a brain injury, in addition to a dementia diagnosis, our experienced clinical team is on hand to give them first class, tailored care.

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Respite care

When you’re busy caring for a loved one at home, it can be hard to find time for yourself to enjoy the rest and rejuvenation you need. Our short-term respite care allows you to recharge your batteries, knowing your loved one is being looked after by our professional, understanding team. We also offer support to hospital leavers before they return home, smoothing the transition.

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End of life care

As your loved one reaches the end of their life, our discreet and compassionate team work with you, your family and GP, as well as medical specialists to design a care plan. Ensuring effective support and complete comfort, our sympathetic carers allow you the peace and calmness you need during this emotional time.

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Dementia care

Encouraging residents to retain a sense of self-identity and independence, our team organises a range of activities for everyone to engage with. These include singalongs, gentle exercise, art sessions and time spent in our beautiful, secure gardens.

Your loved one’s comfortable en-suite room has plenty of space for their treasured possessions, allowing them to settle in with ease and feel at home.

Understanding and getting to know you

Moving into a care home can be a daunting, particularly for someone living with dementia. We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide. Our care plans are tailored to the individual and their needs, and we understand the importance of evolving them over time. 

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Providing dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.

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Our dedicated people and their expertise

Our people are chosen for their attitude, dedication and caring nature, and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.

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Support for families and carers

We understand that a dementia diagnosis will affect more than just one individual, and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.

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Namaste care

We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.

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Care Fit for VIPS

We are proud to have been internally accredited with the evidence-based, person-centred ‘Care Fit for VIPS’ developed by dementia experts at The Associate of Dementia Studies at The University of Worcester. The framework is centred around valuing those living with dementia, treating everyone as an individual, showing empathy towards those living with the condition, and recognising the need for a stimulating social environment.

Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

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The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver person-centred care. Residents and their families are involved in decisions about their care and are treated as individuals with unique wishes and needs.

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Delivering quality care
Delivering quality care
Delivering quality care

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.